Shipping & Returns

Last updated: 2026-03-18

This Shipping & Returns Policy explains how SkinVital Clinic handles delivery, returns, exchanges, and related matters for products purchased through our website.

This policy applies to retail products purchased online from SkinVital Clinic. It does not apply to in-clinic treatments, consultations, injectable procedures, prescription-only services, or other appointment-based services, which are governed separately by our Terms and Conditions. SkinVital Clinic provides both in-clinic aesthetic services and an online shop selling skincare and related products.

1. Delivery Areas

We currently dispatch eligible retail products to addresses within the United Kingdom, and in some cases to Ireland, depending on the product and any manufacturer, regulatory, or courier restrictions.

Please note that some products may have shipping limitations. For example, certain items on the SkinVital Clinic website already state that they cannot be shipped outside of the UK or Ireland. If a product is subject to destination restrictions, this will apply even if other products can be sent more widely.

We reserve the right to cancel or restrict any order where delivery is not permitted, impractical, unsafe, or non-compliant with product or courier requirements.

2. Processing Times

We aim to process and dispatch in-stock product orders promptly. SkinVital Clinic’s current website wording states that product orders are generally shipped within 1 to 2 days, and that the clinic aims to dispatch within 24 hours where products are in stock. The current site also states that shipping takes place Monday to Saturday.

Please note that these timeframes are estimates only and are not guaranteed. Processing times may be longer during busy periods, promotional periods, holidays, stock delays, or where additional verification is required.

3. Delivery Times

Once dispatched, delivery times will depend on the delivery address, courier service, and service level selected at checkout, where applicable.

Estimated delivery windows are provided for guidance only. We are not responsible for delays caused by:

courier issues,
weather disruption,
customs or transport issues,
failed delivery attempts,
incorrect address details,
or circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be shown at checkout before payment is completed.

SkinVital Clinic currently advertises free secure shipping for orders over £75 on at least some product pages. Where a free shipping threshold applies, it will be subject to the website’s current checkout settings and any exclusions in force at the time of purchase.

We may update shipping charges, thresholds, or delivery options from time to time without prior notice.

5. Incorrect Address Details

It is the customer’s responsibility to provide a complete and accurate delivery address at the time of ordering.

If an incorrect or incomplete address is provided and this causes delay, loss, return, or redelivery costs, we reserve the right to:

charge additional shipping fees,
delay dispatch until clarification is received,
or cancel the order where fulfilment is not possible.

If you notice an error in your delivery details, please contact us as soon as possible after placing the order. We cannot guarantee changes once an order has been processed or dispatched.

6. Order Availability

All products are subject to availability. While we make reasonable efforts to keep stock information accurate, a product may occasionally become unavailable after an order is placed.

If this happens, we may:

contact you regarding a delay,
offer an alternative where appropriate,
dispatch the available items only,
or cancel and refund the affected part of the order.

7. Risk and Ownership

Ownership of products passes to you once full payment has been received and the order has been dispatched.

Risk in the goods passes to you upon delivery to the address provided at checkout, or in accordance with applicable consumer law.

8. Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

a damaged item,
a faulty item,
the wrong item,
or an item that is missing from your order,

please contact us as soon as possible at info@skinvitalclinic.co.uk and, where possible, include:

your order number,
a description of the issue,
and clear photographs of the item and packaging.

We may request further information before offering a replacement, refund, store credit, or other appropriate resolution.

Nothing in this policy affects your statutory rights under UK consumer law in relation to faulty, misdescribed, or not-as-described goods.

9. Returns Eligibility

We want customers to shop with confidence, but due to the nature of skincare, beauty, and clinic-related retail items, returns are only accepted in appropriate circumstances.

You may request a return for eligible unused retail items, provided that:

the item is unopened,
unused,
in its original condition,
with seals intact where applicable,
and returned within a reasonable period in line with applicable consumer law and our return instructions.

For hygiene, safety, and product integrity reasons, we reserve the right to refuse returns for items that have been:

opened,
used,
unsealed,
tampered with,
damaged after delivery,
or returned in unsuitable condition.

This is especially relevant for skincare, topical products, and any product intended for personal use.

10. Non-Returnable Items

Unless faulty or required by law, we do not usually accept returns for:

opened or used skincare products,
hygiene-sensitive or personal-use items,
prescription-only products,
prescription-related items,
specially ordered products,
products personalised for you,
gift cards or vouchers,
subscription charges already incurred for fulfilled orders,
and in-clinic services, treatments, or consultations.

This is important for SkinVital Clinic because the business provides both retail skincare and treatment-related services, and some offerings may involve prescription or clinic-directed suitability.

11. Change of Mind Returns

If you change your mind about an eligible product order, please contact us before returning anything.

Where a return is approved, the item must be sent back in accordance with our instructions. Unless the item is faulty, incorrect, or not as described, the customer may be responsible for return postage costs.

Original shipping charges may be non-refundable unless required by law.

We reserve the right to deduct any reduction in value resulting from handling beyond what is reasonably necessary to inspect the goods.

12. How to Request a Return

To request a return, please contact:

SkinVital Clinic
11 Woodmansterne St
Banstead SM7 3NW
United Kingdom
Email: info@skinvitalclinic.co.uk
Phone: +44 (0)7503 818961

Please include:

your full name,
order number,
details of the item,
reason for the return,
and photographs where relevant.

Do not send items back without contacting us first, as this may delay or affect your return.

13. Refunds

Where a refund is approved, it will be issued to the original payment method unless otherwise agreed.

Refunds may take several business days to appear, depending on your bank or payment provider.

We reserve the right to withhold a refund until:

the returned goods are received,
or satisfactory evidence of return is provided,
whichever is earlier, where permitted by law.

14. Exchanges

We do not guarantee exchanges, but where appropriate and subject to stock availability, we may offer a replacement or exchange for damaged, faulty, or incorrectly supplied items.

If an exchange is not possible, we may offer a refund or alternative resolution.

15. Subscription or Recurring Product Orders

Some SkinVital Clinic product pages indicate that certain items may be sold as deferred, subscription, or recurring purchases. Where you choose a subscription or recurring purchase option, you authorise recurring charges in line with the pricing and frequency shown at the time of purchase.

Subscription orders may be subject to separate cancellation rules displayed at checkout or on the product page. Customers are responsible for reviewing those terms before completing purchase.

Cancellation of future recurring orders may be possible only in accordance with the subscription terms in force at the time of sign-up.

16. Gift Vouchers and Treatment Purchases

Gift vouchers and treatment-related purchases may be delivered electronically or handled separately from physical product shipping.

Unless otherwise stated, vouchers are generally non-refundable and cannot be exchanged for cash, except where required by law.

Any treatment booking, cancellation, or refund terms for services are governed by our Terms and Conditions, not this Shipping & Returns Policy.

17. Contact Us

If you have any questions about shipping, delivery, or returns, please contact: