Shipping & Returns

Shipping & Returns

Last updated:  2026-10-05

This Shipping & Returns Policy explains how SkinVital Clinic handles delivery, returns, exchanges, and related matters for products purchased through our website.

This policy applies to retail products purchased online from SkinVital Clinic. It does not apply to in-clinic treatments, consultations, injectable procedures, prescription-only services, or other appointment-based services, which are governed separately by our Terms and Conditions. SkinVital Clinic provides both in-clinic aesthetic services and an online shop selling skincare and related products.

1. Delivery Areas

We only deliver to addresses in Great Britain (England, Scotland and Wales). We do not ship to Ireland or to any address outside Great Britain.

Orders with a delivery address outside Great Britain cannot be fulfilled and will be cancelled.

We reserve the right to cancel or restrict any order where delivery is not permitted, impractical, unsafe, or non-compliant with product or courier requirements.

2. Processing Times

Delivery is generally 2 to 4 business days from the date of order. All mesoestetic® products are screened and dispensed by the mesoestetic® pharmacy.

Please note that these timeframes are estimates only and are not guaranteed. Processing times may be longer during busy periods, promotional periods, holidays, stock delays, or where additional verification is required.


3. Delivery Times

Once dispatched, delivery times will depend on the delivery address, courier service, and service level selected at checkout, where applicable.

Estimated delivery windows are provided for guidance only. We are not responsible for delays caused by:

  • courier issues,

  • weather disruption,

  • customs or transport issues,

  • failed delivery attempts,

  • incorrect address details,

  • or circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be shown at checkout before payment is completed.

SkinVital Clinic currently advertises free secure shipping for orders over £75 on at least some product pages. Where a free shipping threshold applies, it will be subject to the website’s current checkout settings and any exclusions in force at the time of purchase.

We may update shipping charges, thresholds, or delivery options from time to time without prior notice.

5. Incorrect Address Details

It is the customer’s responsibility to provide a complete and accurate delivery address at the time of ordering.

If an incorrect or incomplete address is provided and this causes delay, loss, return, or redelivery costs, we reserve the right to:

  • charge additional shipping fees,

  • delay dispatch until clarification is received,

  • or cancel the order where fulfilment is not possible.

If you notice an error in your delivery details, please contact us as soon as possible after placing the order. We cannot guarantee changes once an order has been processed or dispatched.

6. Order Availability

All products are subject to availability. While we make reasonable efforts to keep stock information accurate, a product may occasionally become unavailable after an order is placed.

If this happens, we may:

  • contact you regarding a delay,

  • offer an alternative where appropriate,

  • dispatch the available items only,

  • or cancel and refund the affected part of the order.

7. Risk and Ownership

Ownership of products passes to you once full payment has been received and the order has been dispatched.

Risk in the goods passes to you upon delivery to the address provided at checkout, or in accordance with applicable consumer law.

8. Returns and Refunds – All Sales Are Final

ALL SALES ARE FINAL. SKINVITÁL CLINIC DOES NOT ACCEPT RETURNS AND DOES NOT GIVE REFUNDS ON ANY PRODUCT, WHETHER OPENED OR UNOPENED.

This applies to every product we sell, online and in clinic, including all skincare, supplements, ampoules, masks, home treatment packs and skin kits.

Every product we sell goes directly onto your skin or into your body. To protect the health and safety of every customer, we only send out products that are brand new, genuine, correctly stored and fully sealed. Once a product has left our clinic, we cannot guarantee how it has been stored or handled, so it can never be resold.

We do not accept returns, exchanges or refunds for change of mind, skin reactions, sensitivity, or a product not giving the result you hoped for. If you are unsure whether a product is right for you, please contact us before ordering and Jolanta will be happy to advise. We always recommend a patch test before first use.

9. Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives. If an item arrives damaged, faulty, or is not what you ordered, email us within 48 hours of delivery at info@skinvitalclinic.co.uk with your order number and clear photographs of the item and packaging. Once confirmed, we will put it right for you. Please keep the item and packaging until we have resolved your claim.

10. Subscription or Recurring Product Orders

Some SkinVital Clinic product pages indicate that certain items may be sold as deferred, subscription, or recurring purchases. Where you choose a subscription or recurring purchase option, you authorise recurring charges in line with the pricing and frequency shown at the time of purchase.

Subscription orders may be subject to separate cancellation rules displayed at checkout or on the product page. Customers are responsible for reviewing those terms before completing purchase.

Cancellation of future recurring orders may be possible only in accordance with the subscription terms in force at the time of sign-up.

11. Gift Vouchers and Treatment Purchases

Gift vouchers and treatment-related purchases may be delivered electronically or handled separately from physical product shipping.

Unless otherwise stated, vouchers are generally non-refundable and cannot be exchanged for cash, except where required by law.

Any treatment booking, cancellation, or refund terms for services are governed by our Terms and Conditions, not this Shipping & Returns Policy.

12. Contact Us

If you have any questions about shipping, delivery, or returns, please contact:

SkinVital Clinic
11 Woodmansterne St
Banstead SM7 3NW
United Kingdom
Email: info@skinvitalclinic.co.uk
Phone: +44 (0)7503 818961